Help

This page is the public support address for the Hepaly application, on iPhone, iPad and Android.

Contact us

Vision Publishing LLC
2105 Vista Oeste NW Suite E #3990, Albuquerque, NM 87120, USA
EIN: 98-1612035
Email: contact@hepaly.com
Telephone: +1 (505) 278-9455

We reply in French, usually within two business days. If possible, include your device model, iOS or Android version, Hepaly version (shown in its App Store or Google Play listing) and a screenshot. Do not send photos or information that could identify your child.

First steps

Create a profile

When you first open Hepaly, tap “Prepare our adventure,” choose a nickname and the child’s age, then set a six-digit parental code. A nickname is enough; a real first name is not needed.

Add a child or change the age

Tap the parent-area padlock, enter your code and manage the profiles. The age badge on the home screen also opens the parent area.

Adjust screen time

Choose the daily time limit in the parent area. When time is up, the app suggests a break; the notebook remains available.

Frequently asked questions

I forgot my parental code.

To protect settings, there is no remote recovery: we do not know your code. After five incorrect attempts, a waiting period applies. If you lose the code, clear the app’s data or reinstall it; local profiles will be lost.

The voice does not read the instructions.

Hepaly reads aloud only with an offline voice installed on your device in the app’s selected language: French, US English or Latin American Spanish. On iPhone, check Settings → Accessibility → Spoken Content → Voices. On Android, open the text-to-speech settings and install the voice data for the selected language. Menu names vary by system version. Also make sure sound is enabled in Hepaly. No text is sent to a remote voice service.

Magic coloring is not responding.

It requires an internet connection, and each device can create a limited number of drawings per day. If Milo is “taking a little nap,” the service is temporarily paused: try again later. The 15 built-in coloring pages remain available offline while access is valid.

How to maintain progress when changing devices?

In the parent area, “Export progress” creates a file you can save wherever you choose. Drawings stay in the app.

Are there purchases or a subscription?

Hepaly offers seven days of discovery without a card or subscription. Afterward, a parent can choose a monthly plan at US$13.99 or an annual plan at US$39.99 to continue. The App Store or Google Play provides local prices before confirmation. No payment starts automatically when the seven days end. Restore purchases and manage your subscription in Parent area → Subscription. Deleting the app does not cancel the subscription.

How to erase data?

View page Delete data.

Find Premium access by email

In Parent area → Our subscription, tap “I already have Premium access.” Enter the email linked to that access, then the code received by email. Check your spam folder. You can request another code after one minute, up to three per hour.

The code is valid for ten minutes and one use. If no active external access is found, check that the email matches your subscription. Signing in does not create a payment or grant Premium. Restore Apple or Google purchases with “Restore purchases” on the original store. Link verified purchases to your parent account to restore Premium on other devices, including across iOS and Android.

The parent account does not recover your local PIN. Enable notebook backup to save profiles, progress, drawings and coloring pages. On a new phone, choose parent sign-in or account creation, set a new PIN, sign in to the same account, then enable restoration. To delete the account with or without the app, see the deletion page.

Compatible devices

• iPhone and iPad with iOS/iPadOS 15.4 or newer.
• Android phones and tablets 7 or newer, with up-to-date Android System WebView (or Chrome).

On a system that is too old, the application displays a message explaining how to update it.

Report content

Does any content seem unsuitable, including a magic drawing? Send us a description so we can correct it promptly.

Sign in with Apple or Google

In the parent area, choose “Sign in” or “Create an account,” then your provider. Apple sign-in is available on iOS; Google on iOS and Android. If an account already uses your email, sign in with an email code first, then use “Link Google” or “Link Apple” to avoid duplicate accounts. For a web offer, use the exact email address from your order.

Magic drawings and content reports

An adult enables magic drawings in Parents → Settings after reading the information about OpenAI. Permission is device-specific and can be withdrawn. Each new creation requires the parental code and a new approval; permission does not remain unlocked when the app goes into the background. Built-in coloring pages remain usable.

Is a generated drawing unsuitable? Open it or find it in “My magic drawings,” then tap “Report this drawing.” Enter the parental code, choose a reason and confirm. Everything happens in the app. The original drawing and selected reason are sent to the Hepaly team; the child’s coloring and notebook stay on the device. If sending fails, the app explains this and lets you try again.